human
Customer Empathy
Hearing the need underneath the request
Practice drills
- Feelings FirstGame · Bronze · 5 min · +15 XP
- Behind The ComplaintGame · Silver · 5 min · +20 XP
- Say No WellGame · Gold · 10 min · +30 XP
Career paths that use it
- Customer Service Representative · Business Services
- Insurance Claims Adjuster · Business Services
- Loan Officer · Business Services
- Marketing Specialist · Business Services
- Real Estate Agent · Business Services
- Receptionist · Business Services
- Sales Representative · Business Services
- Childcare Worker · Education & Community
- Community Health Worker · Education & Community
- Social Worker · Education & Community
- Special Education Teacher · Education & Community
- Teaching Assistant · Education & Community
- Dental Hygienist · Healthcare
- Home Health Aide · Healthcare
- Licensed Practical Nurse · Healthcare
- Medical Assistant · Healthcare
- Mental Health Counselor · Healthcare
- Nurse Practitioner · Healthcare
- Occupational Therapist · Healthcare
- Personal Care Aide · Healthcare
- Pharmacy Technician · Healthcare
- Physical Therapist · Healthcare
- Physician Assistant · Healthcare
- Registered Nurse · Healthcare
- Delivery Driver · Logistics
- Barista · Retail & Hospitality
- Cashier · Retail & Hospitality
- Food Service Worker · Retail & Hospitality
- Hotel Front Desk Clerk · Retail & Hospitality
- Retail Sales Associate · Retail & Hospitality
- Server / Waitstaff · Retail & Hospitality
- Healthcare & Care Skill Set · Skill Sets
- Retail & Hospitality Skill Set · Skill Sets
- Sales Skill Set · Skill Sets
- IT Support Specialist · Technology
- UX Designer · Technology
- Web Developer · Technology
- Automotive Service Technician · Trades & Energy
- HVAC Technician · Trades & Energy
- Plumber · Trades & Energy